Welcome Toronto,  Canada The International Customer Service Association - Toronto Chapter is dedicated to promoting the development and awareness of the customer service profession through education, networking and research. We provide an array of services designed to enhance your individual, employer and organizational needs. Our services include: certification programs, career development, consulting, recruiting services, workshops and training programs.

ICSA is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation.

Organized in 1981 by a group of 59 customer service professionals, today's ICSA has come a long way! In Toronto alone, our membership tops 2,500 and we offer a full range of programs that provide members with a forum for sharing knowledge and experience, searching for solutions and networking with other customer service professionals.

ICSA Toronto Chapter members are managers, directors, vice-presidents, owners and CEOs of companies of all types and sizes in virtually every industry -- manufacturing and non-manufacturing -- from the Fortune 500 to the entrepreneur.

The Toronto Chapter (is the oldest and largest customer service association in Canada) led by the president, Dolly Konzelmann and supported by the Executive and Advisory Councils. Both councils are composed of recognized industry experts who provide guidance and direction to the chapter. The Toronto chapter holds regular workshops, webinars, conferences and special events. The chapter is also the premier source for providing on site training and keynote speakers, consulting, and recruiting services in the areas of people, process and technology. Click here to learn more.

To learn how ICSA Toronto Chapter can enhance your profession, your organization's customer service and work for you, contact us.